At MOBI TEC Bolton, we are committed to ensuring your satisfaction with our services and products. Please read our Refund and Return Policy carefully to understand your rights and how we handle refunds, returns, and warranty claims.

1. Repair Services

1.1 Satisfaction Guarantee
We strive to provide the highest quality repair services. If you experience any issues with a repair completed by us, please contact us immediately so we can assess and resolve the problem.

1.2 Warranty on Repairs

  • All repairs come with a [e.g., 30-day or 90-day] warranty (depending on the service provided).
  • The warranty covers issues directly related to the parts and services provided.
  • It does not cover damage caused by mishandling, water damage, or further accidental damage after the repair.

1.3 Refund for Repairs
Refunds for repair services are offered only if:

  • We are unable to complete the repair as agreed.
  • The issue persists after multiple repair attempts and cannot be resolved.

2. Products and Accessories

2.1 Returns
We accept returns of products and accessories under the following conditions:

  • The item is returned within 14 days of purchase.
  • The item is in its original, unused condition with all packaging and accessories intact.
  • Proof of purchase (receipt) is provided.

2.2 Refunds for Products

  • If the returned item meets the conditions above, we will issue a refund to the original payment method.
  • Refund processing may take 3-5 business days depending on your payment provider.
  • Shipping fees (if applicable) are non-refundable.

2.3 Exchanges

  • Defective or damaged items can be exchanged for the same item within 14 days of purchase.
  • If the item is not available, a refund or store credit will be offered.

3. Exclusions

The following are not eligible for refunds or returns:

  • Custom orders or special-request parts.
  • Devices or items that show signs of intentional damage or misuse.
  • Diagnostic fees or labor charges that were agreed upon prior to service.

4. How to Request a Refund or Return

To initiate a refund, return, or warranty claim:

  1. Contact us at mobitecbolton@gmail.com or visit our store at 43 New Port Street, Bolton.
  2. Provide proof of purchase (receipt or invoice) and details of the issue.
  3. Our team will assess the item or service and guide you through the next steps.

5. Important Notes

  • Refunds are issued at our discretion, based on the terms outlined above.
  • Refunds, exchanges, or warranty claims may require up to 7 business days to process.
  • We reserve the right to refuse refunds or returns if the terms and conditions are not met.

Contact Us

If you have any questions about our Refund and Return Policy or need assistance, please feel free to reach out:

📧 Email: mobitecbolton@gmail.com
📍 Address: 43 New Port Street, Bolton